Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Once your order ships, you will receive an email with tracking information.

Shipping Rates

• FREE Standard Shipping on orders over $150 within the United States.
• Orders below $150 will have shipping costs calculated at checkout.
• Expedited shipping options may be available during checkout.

Delivery Times

Estimated delivery times:

• United States: 3–7 business days
• Canada: 5–10 business days
• International: 7–21 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.

International Orders

International customers may be responsible for customs duties, taxes, and import fees imposed by their country. These charges are not included in the product price or shipping cost.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact our support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Return Policy

30-Day Returns

We accept returns within 30 days of delivery.

To qualify for a return, items must:

• Be unused and unworn
• Be in original condition
• Include original tags and packaging
• Show no signs of damage caused by use

Non-Returnable Items

The following items cannot be returned:

• Clearance or final sale products
• Gift cards
• Customized or personalized products
• Products damaged through misuse

Return Process

1. Contact us at support@constantinosports.com with your order number.
2. Our support team will provide return instructions.
3. Ship the item to the address provided by our support team.
4. Once received and inspected, we will notify you regarding the approval of your return.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The wrong item was shipped
• The item arrived damaged
• The product has a manufacturing defect

In these cases, Constantino Sports will provide a prepaid return label.

Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method.
• Original shipping charges are non-refundable unless the return is due to our error.

Please note that your bank or credit card provider may require additional time to post the refund.

Exchanges

Need a different size or product? Contact us within 30 days of delivery and we will gladly assist with an exchange, subject to product availability.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include photos of the issue. We will arrange a replacement or full refund at no additional cost when applicable.

Contact Information